We at Bydalili prioritise our customers’ needs. We ensure all items delivered to you are in top notch condition.
Exchanges / Returns
However, in the event that you receive damaged/torn/dirty (tough stain) item, you may contact us for an exchange of the same item (if available) or an exchange for a different item of the same price.
Otherwise we will give you a full refund in exchange for the damaged/torn/dirty (tough stain) item.
- The exchange or refund must be made within 48hours of receiving your item(s). Complaints made after the stipulated timeframe will not be entertained.
- All SALE and discounted items are non-exchangeable/returnable/refundable.
- Help us to help you by making sure your measurements are correct. Exchanges /return/refunds for purchases of the wrong size will not be entertained.