We at Bydalili prioritise our customers’ needs. We ensure all items delivered to you are in top notch condition.

Exchanges / Returns

However, in the event that you receive damaged/torn/dirty (tough stain) item, you may contact us for an exchange of the same item (if available) or an exchange for a different item of the same price.

Otherwise we will give you a full refund in exchange for the damaged/torn/dirty (tough stain) item.


  1. The exchange or refund must be made within 48hours of receiving your item(s). Complaints made after the stipulated timeframe will not be entertained.
  2. All SALE and discounted items are non-exchangeable/returnable/refundable.
  3. Help us to help you by making sure your measurements are correct. Exchanges /return/refunds for purchases of the wrong size will not be entertained.